Order Support and FAQs

  1. How do I order stem cells?
  2. What if my company is a "For Profit" company?
  3. What agreement(s) do I need to complete for my stem cell request?
  4. How much do the cells cost?
  5. How do I pay for the cells?
  6. How will the cells be shipped?
  7. Who do I contact if I have questions about my order?
  8. What if I am ordering a cell line I have received previously from the WiCell Stem Cell Bank?
  9. What technical support is available once I have my cells?
  10. May I obtain your cells from a fellow researcher or university?
  11. Are human ES cells from the WiCell Stem Cell Bank NIH approved?
  12. Are there any restrictions on research that can be conducted with stem cells?
  13. Who can patent and publish the discoveries made using the WiCell Stem Cell Bank's cells?
  14. Are there restrictions on patenting or publishing discoveries made with the WiCell Stem Cell Bank's stem cells?
  15. I want to make a product or therapy from a discovery using the WiCell Stem Cell Bank's stem cells. What do I need?

  1. How do I order stem cells?

Academic and nonprofit organizations may order stem cell lines through the WiCell website at www.wicell.org.

  • From the home page, select “Stem Cell Lines” and then “Catalog of Stem Cell Lines."
  • Using the advanced search choose the selections to your line of interest.
  • Once you have identified the line you are interested in, select “Add to Cart” at the far right of the product detail information.
  • Select “Continue Shopping” to request additional cell lines.
  • Once you have selected all the lines you are interested in (please note that there are discounts for ordering three or more vials of the same cell line at one time), proceed to your cart to check out.
  • If you do not have an account you will be prompted to activate an account to complete the order.
    • Follow the instructions provided to complete the account setup and initial order process.
  • Once your initial order is placed, you will be sent an email containing a checklist and links to the specific documents that must be completed and returned to complete the processing of your order. WiCell distributes stem cells from a wide variety of providers, and the links provided are specific to the particular cell line(s) that you have ordered.
    • Complete the checklist and all of the associated documents. Depending on the cell lines you have ordered, you may have the MOU-SLA or an MTA and possibly ancillary documents. Please follow the specific instructions for obtaining signatures for each document. 
      • MOU agreements are signed by someone who is authorized to sign on behalf of your institution (usually the tech transfer office or the legal department) and are NOT signed by the PI of the laboratory.
      • SLA agreements are signed by the PI of the laboratory ordering cells and by someone who is authorized to sign on behalf of your institution (usually the tech transfer office or the legal department).
      • MTA documents are signed by the PI of the laboratory ordering cells and by someone who is authorized to sign on behalf of your institution (usually the tech transfer office or the legal department).
      • Additional documents are to be signed as indicated on the specific document. 
    • Remit the signed agreements to the WiCell Stem Cell Bank's Contracts Administrator. Instructions to remit are on the coversheet of the agreement(s).
  • The WiCell Stem Cell Bank's Contracts Manager will update your order when the agreements are received for processing and you will receive a status email. When the agreements are fully executed by WiCell, and the invoiced amount for your order is received, a PDF copy of the executed original(s) will be emailed to the PI and the technology transfer contact.
  • Once payment is processed, a WiCell Stem Cell Bank team member will confirm your address and arrange shipment of the cells to your laboratory. Stem cells are shipped within 10 working days after all necessary documents are executed, payment is received and shipping information is confirmed.                                                                  

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  1. What if my company is a "For Profit" company?


  1. What agreement(s) do I need to complete my stem cell request?

A link to the required agreement(s) for the cell line(s) ordered will be included with the WiCell Stem Cell Bank order acknowledgement email.  Ancillary agreements may also be required for specific cell lines and will be provided by the Contracts Manager at the time the cell line is ordered. Please contact [email protected] for more information.    

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  1. How much do the cells cost?

  • Exact transfer fee pricing for each cell line is available by selecting your line(s) of interest from the Order Stem Cell Lines page. Multiple vial discounts are available per order.        

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  1. How do I pay for the cells?

  •  The WiCell Stem Cell Bank's Contracts Manger will email an invoice. 
  • The following payment methods can be used
    • Credit card (MasterCard, Visa or American Express)
    • Wire transfer
    • Check
      • Checks may be mailed to:            
                 Contracts Administrator
                 WiCell Research Institute        
                 P.O. Box 7365 
                Madison, WI 53707
  • Unfortunately, we cannot accept purchase orders as a form of payment at this time.                                      
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  1. How will the cells be shipped?

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  1. Who do I contact if I have questions about my order?

For order-related questions or problems with the ordering process, please contact the WiCell Stem Cell Bank's Contracts Manager directly. 

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  1. What if I am ordering a cell line I have received previously from the WiCell Stem Cell Bank?

Please order online using the process outlined above. At the time of checkout, please check the box for “Reorder." You will not need to complete or remit documents for reorders of cell lines previously ordered.

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  1. What technical support is available once I have my cells?

WiCell’s technical support team is available to assist you and answer questions regarding your cultures. Please use the Technical Support page to contact our team. Please be aware that our technical team consists of members of our banking and distribution laboratory staff, so immediate response may not be possible at all times; however, we are committed to answering every request within one business day. 

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  1. May I obtain your cells from a fellow researcher or university?

Some, but not all, lines may be transferred with authorization from the original provider if each researcher and institution have executed the appropriate agreements and have remitted a transfer fee. Certain agreements prevent researchers, universities or core facilities from transferring cells to third parties. Please contact us at [email protected] for further information.

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  1. Are human ES cells from the WiCell Stem Cell Bank NIH approved?

Many, but not all, of the human ES cell lines available through the WiCell Stem Cell Bank are eligible for use in federally funded research in the U.S. Please see the NIH Approved Collection for a complete list of NIH-approved human ES cell lines available from the WiCell Stem Cell Bank. Please see grants.nih.gov/stem_cells/registry/current.htm for a current list of stem cell lines eligible for NIH funding. The NIH does not evaluate iPS cells for approval for research funding.

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  1. Are there any restrictions on research that can be conducted with stem cells?

Yes, generally there are some restrictions on research that may be conducted with human ES and iPS cells obtained from the WiCell Stem Cell Bank. Restrictions may differ between cell lines, and the cell line owners/providers are responsible for defining the restrictions specific to their cells. The restrictions are clearly identified in the documents (MOU-SLA, MTA and/or additional documents) that correspond to a specific cell line.

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  1. Who can patent and publish the discoveries made using the WiCell Stem Cell Bank's cells?

The researcher who made the discoveries.

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  1. Are there restrictions on patenting or publishing discoveries made with the WiCell Stem Cell Bank's stem cells?

No. Investigators are free to patent and publish discoveries made during their research using the WiCell Stem Cell Bank's stem cells. If you want to commercialize your discovery, however, you may need a commercial license. Please contact [email protected] if you have any additional questions in this area.

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  1. I want to make a product or therapy from a discovery using the WiCell Stem Cell Bank's stem cells. What do I need?

Please contact us at [email protected] and your request will be forwarded to a contact at the Wisconsin Alumni Research Foundation (WARF). The staff will help you determine if you need a commercial license and discuss the appropriate next steps.

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