WiCell provides NSCB protocols, WISC Bank protocols, cell images, and FAQs for quick access to common technical questions.   For inquiries beyond the scope of the Protocols, Image Library, and FAQs pages, please login to the NSCB Online Technical Support page.  We will acknowledge and, when possible, resolve all inquiries within one business day. Please check back within one day of posting your request to view it’s status.  We will inform you within one business day if the issue requires further investigation.  We strive to resolve all customer technical support issues within a maximum of five business days.

For induced Pluripotent Stem (iPS) cells, see the WISC Bank protocols or email questions regarding iPS cell culture.