Many, but not all, of the human ES cell lines available through the WiCell Stem Cell Bank are eligible for use in federally funded research in the U.S. Please see […]
Read More… from Are human ES cells from the WiCell Stem Cell Bank NIH approved?
Archives: FAQs
May I obtain your cells from a fellow researcher or university?
Some, but not all, lines may be transferred with authorization from the original provider if each researcher and institution have executed the appropriate agreements and have remitted a transfer fee. […]
Read More… from May I obtain your cells from a fellow researcher or university?
Your product information (CoA) says to use Matrigel. Matrigel is not available, can I use another Matrix?
Yes, Matrigel is a Basement Membrane Extract (BME) and equivalent BMEs include Cultrex and Geltrex. We have found the Cultrex can be used interchangeably in our protocols with Matrigel. Use […]
Where can I find a copy of the Safety Data Sheet (SDS) for my cells?
The Safety Data Sheet (SDS) is included with each shipment of cells. An electronic copy can be downloaded here. […]
Read More… from Where can I find a copy of the Safety Data Sheet (SDS) for my cells?
What technical support is available once I have my cells?
WiCell’s technical support team is available to assist you and answer questions regarding your cultures. Please use the Stem Cell Technical Support page to contact our team. We are committed […]
Read More… from What technical support is available once I have my cells?
What if I am ordering a cell line I have received previously from the WiCell Stem Cell Bank?
Please order online using the process outlined above. When asked “Have you received this cell line previously?” respond “yes”. You will not need to complete new agreements for previously ordered […]
Who do I contact if I have questions about my order?
Any questions related to cell line orders can be directed to [email protected]. […]
Read More… from Who do I contact if I have questions about my order?
How will the cells be shipped?
To assure that cells retain quality throughout the shipping process, WiCell uses only vapor shippers for cell transport. Shippers are qualified to ensure that they maintain a temperature below -150° […]
How do I pay for the cells?
WiCell Stem Cell Bank’s Contract Manger will email an invoice. The following payment methods can be used: Credit card (MasterCard, Visa or American Express) Contact [email protected] for information on remitting […]
How much do the cells cost?
Exact transfer fee pricing for each cell line is available by selecting your line(s) of interest from the Order Stem Cell Lines page. If you wish to order three or […]