To request Characterization Testing Services please go to our Characterization Testing Request page to start the sample submission process. If you have questions regarding a sample you have already submitted to WiCell please contact your Characterization Team. Please note that this account is not the same as your WiCell Cloud Characterization Reporting account.
For Stem Cell Bank Technical Support related to stem cells you have purchased from WiCell please do the following:
- Click on “Submit New Tech Support Question” to begin a new technical support case.
You may also use the navigation bar at the left to view your Stem Cell Bank order history, Characterization Services submission history, update your profile, and change password..